Public administration

Citizen services and documentation with data kept at home.

The starting point

A municipality with a citizens’ office, its own IT, many forms and information pages, and strict requirements on data residency.

1 · Set up
The municipality starts with the public information: the website and published regulations. The research recommends Compliance, Security, Infrastructure and Customer Support.
2 · Take over the infrastructure
Hosting is in the EU and Switzerland; internal systems are reached only through the VPN, and every team’s logins are kept separately in the vault.
3 · Take over the AI
Agents can be restricted to a model the municipality runs itself or to selected EU-hosted models; nothing else is used.
4 · Run the company
Customer Support drafts answers to citizen questions from the official information, Compliance keeps data protection records, Security reviews access and Infrastructure documents the systems. Every official decision stays with staff.

The companies in these use cases are illustrative examples, not customer references. Features marked “planned” are being built.