Logistics & transport

Fewer gaps between orders, routes and customers.

The starting point

A regional logistics company with a transport management system, tracking data, a customer service team and IT run by one administrator.

1 · Set up
The research reads the services, locations and customer FAQs. It recommends Infrastructure, Software for integrations, and Marketing with Customer Support.
2 · Take over the infrastructure
The servers are connected through the VPN, configuration moves into Ansible playbooks in Git, and the customer service mailbox is linked to the support agent.
3 · Take over the AI
An existing route-optimisation API stays as it is; agents call it with the keys stored in their vault group. Language models come from the gateway.
4 · Run the company
Customer Support answers shipment questions, Software builds and maintains integrations between systems, and the System Administrator keeps servers patched and documented. Dispatch decisions stay with the dispatchers.

The companies in these use cases are illustrative examples, not customer references. Features marked “planned” are being built.