IT service providers

The starting point

A managed service provider with 40 business clients, a ticket system, documentation scattered across wikis and a team of six technicians.

1. 🔎

   1 · Set up

   The provider uploads its service catalogue and runbooks. The research recommends Infrastructure, Security and Software, with Customer Support for first-level tickets.

2. 🔌

   2 · Take over the infrastructure

   Client networks are reached through the VPN, runbooks become Ansible playbooks in Git, and client credentials are stored in the vault — separated per team. Agents can also run on the provider’s own server.

3. 🧠

   3 · Take over the AI

   The provider connects its own model endpoint and offers clients a choice: self-hosted or EU-hosted models, set per agent.

4. 🚀

   4 · Run the company

   Support triages tickets and answers the routine ones, the System Administrator applies reviewed playbooks, Security watches vulnerabilities across clients and Software automates recurring work. Technicians take the complex cases.

The companies in these use cases are illustrative examples, not customer references. Features marked “planned” are being built.