Energy & utilities

The starting point

A regional utility with grid operations, customer service, critical infrastructure obligations and an IT team that is always short of time.

1. 🔎

   1 · Set up

   The utility uploads its security policy and service descriptions. The research recommends Infrastructure, Security, Compliance and Customer Support — each in its own account.

2. 🔌

   2 · Take over the infrastructure

   Office IT is connected through the VPN while operational systems stay separate; configuration is kept as code in Git and every credential sits in the vault group of one team.

3. 🧠

   3 · Take over the AI

   Agents use only approved models — the utility’s own endpoint or selected EU-hosted ones — chosen per agent.

4. 🚀

   4 · Run the company

   Security follows vulnerabilities and prepares incident playbooks, Compliance maps obligations such as NIS2 to controls, Infrastructure documents and patches office systems, and Support answers customer questions. Operational control stays with the control room.

The companies in these use cases are illustrative examples, not customer references. Features marked “planned” are being built.